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Receptionist - Staff - London

Job Type: Full Time
Contract Type: Permanent
Salary: Competitive

At ODE you will be joining a fast-moving and technically diverse environment. ODE is unique and often takes projects from feasibility to completion and beyond. We undertake an unusually wide range of work, offering variety, challenge and opportunities for original, innovative engineering that is tailored to the needs of each project.

We currently have an opportunity for a Receptionist based in our London Office on a permanent basis

The Role :

This role is Front of House and first point of contact for all incumbent tenants, clients, visitors and incoming calls.  This position will offer a first-class professional service and welcome on behalf of the organization. This role will also be the main support to the Facilities department and secondary admin support to Business Development. The candidate in this role must be immaculately presented and punctual

Scope of Responsibilities :


  • Demonstrate professionalism at all times
  • Be courteous, friendly and efficient whilst meeting and greeting visitors
  • Offer refreshments and cloakroom service on arrival
  • Brief all visitors on health and safety guide
  • Answer, transfer calls and take messages via the companies’ switchboards
  • First point of contact for sub tenant – queries, maintenance issues, complaints etc.
  • Housekeeping – maintain general upkeep, ensure reception, kitchen and break out space are always tidy
  • Update the holiday calendar
  • Update the SharePoint contact list with new starters and leavers
  • Distribute the whereabouts of key personnel weekly
  • Arrange travel through dedicated travel agent
  • Book hotels for staff accommodation
  • Order taxis/hire cars
  • Procurement – reception flowers, catering, stationery, other supplies
  • Meeting room set up to include video conferencing, lunches, flip charts, stationery etc.
  • Receive and distribute incoming mail, frank outgoing mail
  • Manage all meeting room bookings for staff in Outlook diary
  • Management of allocated car parking, visitors and issues with unauthorised parking
  • Manage any issues and resolve them as they arise in a calm, professional and efficient manner
  • Updating all reception files, policies, procedures, handbooks, notes, telephone lists regularly 
  • Coffee machine - nightly cleaning of coffee machine, logging service issues, topping up supplies as necessary.



  • Support the Facilities department on all tasks
  • First point of contact for day to day operations
  • Logging office and maintenance faults and apply corrective action
  • Ensuring all service provider contractors on site follow procedures
  • Take monthly meter readings
  • Issue new door access passes and making amendments using C Cure system
  • Liaise with cleaners on daily basis, leave messages in cleaner’s book, pass on any feedback to Facilities Manager
  • SHEQ support – assist in logging hazards, inspections, audits, reports etc.
  • Undertake fire marshal or first aid responsibilities
  • Extract weekly reports from C Cure database for out of hours activity and send to the respective Director and Manager.
  • Out of Hours call out responsibilities


Business Development

  • Assist with formatting project documents as requested by Business Development
  • Administration support, processing of documentation and projects as required
  • Assisting with events if requested


Competencies & Soft Skills : 

  • Must be within easy commute of office and prepared to come in out of hours on emergency call out.
  • Immaculately presented
  • Friendly and confident
  • Excellent telephone manner
  • Reliable and trustworthy
  • Proficient in Microsoft Word, PowerPoint, Excel, Outlook


Qualifications :

  • Minimum 5 GCSE’s
  • Previous experience in an office environment would be an advantage
  • Full training will be given


Your application

Please send your CV and Cover Letter to Recruitment@ode-ltd.co.uk . Closing date for applications is 16th July 2018. We would like to take this opportunity to thank you for your interest in this vacancy. Your application will be carefully considered during the initial screening process. Unfortunately, due to the high volumes of applicants we are unable to personally respond with everyone that applies but we will contact you if you are selected to progress in the recruitment process.

ODE is an equal opportunities employer.

To comply with immigration legislation, ODE is legally required to verify your right to work in the UK.

Candidates requiring sponsorship to work in the UK will be considered alongside other applicants. Appointments will be based upon ODE being able to provide evidence that there are no other suitable candidates for this vacancy within the EU/EEA or the role is listed on The Shortage Occupation List.



50 Years